How do I get more information about the Internet service?
Contact us at tlbcis@troutlakebc.net. When you inquire about your interest in our service, we send you an informational E-Mail. Most of your questions will be answered then.
Please check your Junk, Spam or Trash folders if our response E-Mail does not arrive in your Inbox.
How long does it take to get TLBCIS Internet service connected?
On average, we can connect you within a few days of your inquiry. We usually have equipment in stock, but it needs configuring before we come to your property. You will be asked to provide a password for the router.
Once a good signal location is established, the installation should only take an hour or so.
How do I pay?
Once your equipment is installed, TLBCIS accepts cash, cheques (made payable to TLBCIS), CIBC Electronic Billing, E-Transfers*
*Please provide a password for E-Transfers to tlbcis.acctg@outlook.com
How can I monitor my monthly Internet usage?
Currently, TLBCIS does not have a system in place for our customers to monitor their own usage. We have an internal program that monitors network usage which reports at the beginning of each month.
TLBCIS is working on a monitoring software package for our customers that we hope will become available through our website in the near future. You can request a bandwidth usage report on a mid-monthly or monthly basis (tlbcis@troutlakebc.net).
What if I go over my monthly bandwidth allowance?
On your first time overage, you will be sent a friendly warning letter which includes upgrade options for your consideration. No overage fee will be applied on that occasion.
Your upload and download volumes are combined to calculate your total monthly usage. It is your responsibility to be aware of and monitor your monthly usage.
A $1.25/GB overage fee will be applied if you exceed your monthly bandwidth allowance, as specified in your chosen service plan.
Can I watch Netflix?
Yes.
Netflix is a customer based service. TLBCIS only provides the Internet connection, not Netflix.
Depending on the speed of the Internet connection, an average movie streams at about 5GB.
Please refer to our Troubleshooting Guide below.
Can I use my cellphone through your network?
If you have an iPhone6 or newer, you will be able to send and receive cellphone calls by activating the 'WiFi Calling' feature. Telus service 'piggybacks' on the TLBCIS connection.
If you have an Android, Samsung or an equivalent, you need to activate the WiFi calling option while in a cell service coverage area. TLBCIS is not in a cell service area.
Something has gone wrong and I can't connect to my service. What can I do?
There can be a number of things that cause a flaky or bad Internet connection.
Note: If the reset button is pressed or it is not TLBCIS equipment failure, a $60.00 service call fee will be incurred.
Please refer to our Troubleshooting Guide below.
If these suggestions do not fix the problem, please call our IT Technician at 1 (519) 949-8928.
How do I get more information about the Internet service?
Contact us at tlbcis@troutlakebc.net. When you inquire about your interest in our service, we send you an informational E-Mail. Most of your questions will be answered then.
Please check your Junk, Spam or Trash folders if our response E-Mail does not arrive in your Inbox.
How long does it take to get TLBCIS Internet service connected?
On average, we can connect you within a few days of your inquiry. We usually have equipment in stock, but it needs configuring before we come to your property. You will be asked to provide a password for the router.
Once a good signal location is established, the installation should only take an hour or so.
How do I pay?
Once your equipment is installed, TLBCIS accepts cash, cheques (made payable to TLBCIS), CIBC Electronic Billing, E-Transfers*
*Please provide a password for E-Transfers to tlbcis.acctg@outlook.com
How can I monitor my monthly Internet usage?
Currently, TLBCIS does not have a system in place for our customers to monitor their own usage. We have an internal program that monitors network usage which reports at the beginning of each month.
TLBCIS is working on a monitoring software package for our customers that we hope will become available through our website in the near future. You can request a bandwidth usage report on a mid-monthly or monthly basis (tlbcis@troutlakebc.net).
What if I go over my monthly bandwidth allowance?
On your first time overage, you will be sent a friendly warning letter which includes upgrade options for your consideration. No overage fee will be applied on that occasion.
Your upload and download volumes are combined to calculate your total monthly usage. It is your responsibility to be aware of and monitor your monthly usage.
A $1.25/GB overage fee will be applied if you exceed your monthly bandwidth allowance, as specified in your chosen service plan.
Can I watch Netflix?
Yes.
Netflix is a customer based service. TLBCIS only provides the Internet connection, not Netflix.
Depending on the speed of the Internet connection, an average movie streams at about 5GB.
Please refer to our Troubleshooting Guide below.
Can I use my cellphone through your network?
If you have an iPhone6 or newer, you will be able to send and receive cellphone calls by activating the 'WiFi Calling' feature. Telus service 'piggybacks' on the TLBCIS connection.
If you have an Android, Samsung or an equivalent, you need to activate the WiFi calling option while in a cell service coverage area. TLBCIS is not in a cell service area.
Something has gone wrong and I can't connect to my service. What can I do?
There can be a number of things that cause a flaky or bad Internet connection.
Note: If the reset button is pressed or it is not TLBCIS equipment failure, a $60.00 service call fee will be incurred.
Please refer to our Troubleshooting Guide below.
If these suggestions do not fix the problem, please call our IT Technician at 1 (519) 949-8928.
